Sprint Store in Troy, OH Open now

Reviews about Sprint Store

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  October 09, 2019, by David Brewster
  They don't even deserve 1 starDon't switch to Sprint - They say your bill will be lower and they will payoff previous leases but they don't. Customer service is by far the worst I have ever seen. Kept me on the phone for 2 1/2 hours just to cancel after my contract of 2 1/2 years was up. Oh!!! Did I tell you they also charged me for an extra month and would not take it off. The best Larry could do was to do half - he said "to meet in the middle". Wow he thought that It was fair for me to pay half of a whole month's service that I never used since we had ported our numbers to another company. Not to mention I had already cancelled (but they said I hadn't). Stay away!!!!!!!!
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  June 25, 2019, by Scammed InTroy
  UPDATE 2/12/18 The billing department advised me that I am now being charged the full retail price of the Galaxy 8 note at $980 when I received a Christmas promotion at 50% off..I put a very large down payment upon signing up with Sprint. I was told my phone lease would be 80 cents monthly.. When I questioned the billing department about being charged for the full price of the phone I was told that I needed to go back to the store and talk to the store manager. I already found out how worthless talking to the store staff is. Congrats to whichever staff member that finally posted my cash payment after several reps telling me that it was NOT applied...hmmmm...Seriousily considering a class action lawsuit if anyone is interested. OR IF THE OWNER OF THE TROY SPRINT STORE WOULD LIKE TO CONTACT ME, please respond. 2/11/18 WORST SERVICE EVER!!!!! Received numerous promotions this past December and then charged for everything that was supposed to be waived with the promotions. Steven and Korina promised numerous times to have credits applied. Credits were never applied. Despite making the monthly payments that Steven instructed me to make, service was suspended each month. I was then charged reconnection fees. The "free" tablet promotion was not free. I was charged $25 per month to use. I never even asked for a tablet. I drove up to the store again to attempt to fix the problem and I was told once again that credits would be applied but that I would not have services restored until the next business day because the "one" employee who processes the credits was off and that the employee refused to contact management in reference to my phones being shut off. My cash payment was also not showing applied to my account. Interesting as I have a paper receipt from Korina an the processing employee. Fast forward to two hours on the phone with billing at the Huber Heights location, my service was restored, some activation fees were credited however my bill is STILL NOT correct and Sprint is still demanding payment in one week. I was told that my bill would be $130 every month. It is now over $300 per month???? Disgusted and making sure to advise EVERYONE to NOT do business with the Troy Ohio location which by the way is NOT a Sprint store but is an authorized PCS mobile retailer. Aka: Scammers and liars!!!!
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  February 01, 2019, by Taylor Daniel's
  we were told that were going to pay off all our phone. WRONG!! weve been them since april and have nothing but trouble, bunch of arounds, and lack of communcation, they were supposed to unlock my dads phone through verizon and just completly stop trying. i will NEVER reccommend or go to sprint ever again. they are good at screwing there customers over